Frequently asked questions

Help Center

Hello, how can we help you?

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Shopping and discounts

Can I get discounts on my purchases? +

We offer three types of discounts:

On purchases depending on volume or total amount.
By selecting Store Pickup. By applying the coupon #PickupMatch when placing your order.
If you are one of our frequent customers.

Opt for a discount.

Can I buy without registering at ICO? +

You can complete your purchase process without logging in; however, to access special discounts, you must have an account at ico.mx

What does "Backordered Product" mean? +

Products that appear with the label "Product with waiting time" are products not in immediate stock.

You can request an estimated restocking time via Whatsapp for the products you are interested in.

We recommend you consult the Shipping Policy.

How to request a quote? +

You can go to incom.mx to quote your own products or request a complete quote.

How can I buy from abroad? +

We offer international shipping for certain products. However, we recommend consulting with a representative for shipping details before making a purchase.

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Shipping and delivery

Do you ship throughout Mexico? +

Yes, we ship throughout the Mexican Republic.

Please note that courier services have restricted areas.

We recommend checking our Shipping Policy.

How can I track a purchase shipment? +

When your purchase begins its shipping route, we will share the tracking number via the email address or WhatsApp number provided.

If you wish to check the status of your order, you can type the word Status in the chat followed by the order or purchase order number.

Example: Status #19923

How can I find out the cost of my shipment? +

Add products to your shopping cart using the Buy Button, included in the details of each product, and then go to your Shopping Cart. You will find a section that asks for your city and zip code to calculate the shipping cost.

You can also go directly to the Purchase Form and fill in your details; the system will show you the shipping cost before you finalize your purchase.

We recommend you consult the Shipping Policy.

What is the delivery time for orders? +

Order delivery time depends on several factors, including; the courier, the delivery address, and lead times (for products marked as Products with a waiting period).

Do the products have shipping insurance? +

We work to ensure your purchase arrives safely at the agreed delivery points at the shipping address.

We have agreements with the most reputable freight companies so you can receive your products with complete security.

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Payments and billing

What payment methods do you accept? +

Available payment options:

• Credit or Debit Cards: Make your payments quickly and easily with cards backed by VISA, MasterCard, or American Express.
• Mercado Pago: Add funds to your digital wallet and make your payments or transfers with complete convenience through Mercado Pago.
• PayPal: Take advantage of this online payment service to make transfers. With PayPal, you can send, receive, and manage funds in a variety of international currencies.
• Bank Transfers: Make payments via bank transfer by following the instructions provided at the time of your purchase.

Can I buy on credit? +

We accept Visa, Mastercard, and American Express credit cards, and we also offer Mercado Pago (Check the Payment Form for available monthly payment options).

How can I pay by bank transfer? +

Steps for payment by transfer:

On the payment form, go to the "Payment Method" section and select "Bank Transfer".
Use the following details to make your bank transfer:
◦ Account Number: 7782861
◦ CLABE: 002180026977828615
◦ Branch: 0269
Make the payment using your banking app or by visiting a physical branch. Don't forget to include your phone number or name in the payment reference.
Once the payment has been made, contact us to confirm the transaction and proceed with the shipment of your order.

Do you offer interest-free monthly payments? +

We accept payments through Mercado Pago and PayPal. Check the current options offered by these payment methods to see if they provide purchases with interest-free monthly payments.

How can I invoice an order? +

To request an invoice for an order, you can submit your billing information here.

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Returns, Refunds, and Warranties

How can I process a return? +

Check our Warranty and Return Policy.

Contact us to initiate a return.

Remember to include your order number or order key in your message. The order number is 5 digits long.

Can I request a full or partial refund? +

You can request a partial or full refund if you meet the Refund Policy.

How to validate the product warranty? +

Report the defect: Notify us of the problem via our Contact Section or your sales advisor.
Evaluation: Our team will evaluate the validity of the warranty claim, depending on the case and type of product.
Solution: If the warranty claim is valid, depending on the case, we offer: