RETURN AND REFUND POLICY - ICO.MX

At ico.mx, our customers' satisfaction is of utmost importance, and we are committed to providing you with the highest quality products and services. Below, we detail our return and refund policy:

  1. RETURN PERIOD

We accept returns within a period of 14 days from the date of product receipt, but only for defective or damaged merchandise or incorrect products. We do not accept returns for other reasons.

       2. RETURN PROCESS

To initiate the return process for defective or damaged merchandise or incorrect products, please follow these steps:

  • Contact our customer service team via contacto@ico.mx or by phone at 55 5243 6900, providing your order number and a brief explanation of the reason for your return.
  • We will provide you with detailed instructions on how to proceed with the return. If the product is damaged or has defects that qualify for a return, return shipping within Mexico will be free.

       3. EVALUATION OF DEFECT OR DAMAGE

The evaluation of product defects or damage is at the discretion of our quality department. This process allows us to ensure that all returns meet our quality standards.

       4. RETURNS FOR INCORRECT PRODUCT

If we send you a different product than the one you purchased, we offer two options:

  • Replacement: We will provide you with the correct product.
  • Refund: We will refund the purchase amount.


       5. 14-DAY PERIOD FOR INCORRECT PRODUCTS

If you receive an incorrect product, you may request a replacement within 14 days from the date of product receipt, provided the product is in the same condition as when it was sent.

       6. DUPLICATE PURCHASES

In the case of duplicate purchases, a purchase cancellation will only be considered if there is clear evidence of a similar purchase. To exercise the right to cancel the purchase in this case, notification must be sent by email to contacto@ico.mx within 24 hours of the purchase. In any other case, the cancellation or refund of the purchase will be at the discretion of ico.mx.

        7. FINAL SALE ITEMS

For final sale items, no refunds will be issued. Only exchanges for incorrect products will be made.

        8. NO RESTOCKING FEE

At ico.mx, we do not apply any restocking fee for returns of defective or damaged merchandise or incorrect products. Your satisfaction is our priority, and we want to ensure you have the best possible experience when shopping at our store.

        9. REFUND CONDITIONS

Once we receive and review the returned merchandise, we will send you an email notification to inform you about the approval or rejection of your refund if you choose this option. If approved, the refund will be processed to the original payment method within a reasonable timeframe.

Please note that this return and refund policy is valid only for purchases made on ico.mx. For purchases made through third parties, such as marketplaces, please consult their respective return and refund policies.

At ico.mx, we strive to offer exceptional service and resolve any issues you may have. Thank you for trusting us with your purchases.