SHIPPING POLICY - ICO.MX

  1. SHIPPING AND DELIVERY ZONES:

1.1. ICO.mx ships products for the industrial and business sectors nationwide in the Mexican Republic, as well as to the United States of America. The company reserves the right not to ship to certain specific locations based on transportation service availability factors or legal restrictions.

1.2. For shipments to Central American countries, customers must contact ico.mx in advance through the communication channels provided to agree on delivery details, as well as to determine applicable shipping costs and times. ico.mx commits to offering detailed information about the shipping process and to providing assistance to customers interested in making shipments to that region. The coordination of shipments to Central American countries will be subject to the specific policies and procedures agreed upon between ico.mx and the customer in each case.

  1. THIRD-PARTY COURIER SERVICES:

ico.mx uses third-party courier services for product delivery. You acknowledge and accept that ico.mx is subject to the determinations and actions of these courier services regarding product shipping and delivery.

  1. CLAIMS AND ACTIONS:

ico.mx will retain the power to act on behalf of customers to make claims to third-party courier services in case of delays, loss, damage, or any other problem related to delivery. Our commitment is to ensure that shipments are made effectively and that customers receive their products in optimal condition.

4. ERRONEOUS SHIPPING FEE CALCULATION:

In the event of an error in the shipping fee calculation during the purchase process, ico.mx reserves the right to take the following measures:

  1. If the shipping fee was calculated insufficiently and the customer paid less than required for shipping, ico.mx will contact the customer to inform them of the discrepancy. The customer will have the option to pay the shipping fee difference for the order to be processed and delivered.
  2. If the shipping fee was calculated in excess and the customer paid more than required, ico.mx will refund the customer the difference between the fee paid and the actual shipping fee once the error has been identified.
  1. In the event of a significant error in the shipping fee calculation that substantially affects the shipping cost and the transaction, both parties agree to negotiate in good faith to reach a mutually acceptable solution.

This clause aims to address any error in the shipping fee calculation fairly and equitably, protecting the interests of both ico.mx and the customer. It is important that both parties are willing to resolve any discrepancy amicably and in good faith.

ico.mx strives to provide efficient and secure shipping service. We appreciate your trust and hope you enjoy your purchases in our telecommunications product store.

 

ADDITIONAL TERMS:

  1. CHANGES TO THE SHIPPING POLICY:

ico.mx reserves the right to update or modify this shipping policy at any time. Changes will be effective once published on the ico.mx website. It is the customer's responsibility to periodically review this policy to stay informed of any modifications.

  1. ORDER CANCELLATIONS:

In case a customer wishes to cancel an order before it has been processed and shipped, they must contact ico.mx as soon as possible. Cancellations will be subject to ico.mx's cancellation policies and cancellation processing fees may apply.

  1. CUSTOMER RESPONSIBILITY:

It is the customer's responsibility to provide accurate and complete shipping information when making a purchase. ico.mx will not be responsible for shipping or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

  1. COMMUNICATION:

If you have questions or concerns about this shipping policy, please do not hesitate to contact us at [Contact Address].

By making a purchase on ico.mx, you accept the terms and conditions of this shipping policy. We strive to provide efficient and secure shipping service and hope you enjoy your purchases of telecommunications products on ico.mx.

  1. EFFECTIVE DATE:

This shipping policy comes into effect on October 20, 2023.